Tutorial on IT Service Management and Business-Driven IT Management at NOMS 2008

Next Friday, April 11th, On the last day of NOMS 2008 in Salvador, Brazil, Jacques Sauve and I will give a tutorial on IT Service Management and Business-Driven IT Management (look it up at the conference website under program -> tutorials).

Here's a description of the tutorial. Join in, it should be fun. If successful, we could make a roadshow of it :)

------------------

The importance and difficulty of managing IT resources and services is driving IT organizations to adopt best practices developed over the last few years. The paradigm being used to project IT to the enterprise and its clients, partners and suppliers is the "IT Service". The tutorial examines IT Service Management (ITSM) in its various aspects. The complete lifecycle of a service is covered, including service strategy, service design, service transition, service operation and continual service improvement. Best practices for service management are examined with the help of the very popular IT Infrastructure Library (ITIL) framework in its latest version (v3).
Service providers are increasingly focusing on aligning IT services with business goals and, to that end, Business-Driven IT Management (BDIM) is currently in the initial stages of formalization and product offerings. The second part of the tutorial maps the state-of-the-art in this rapidly emerging field. The tutorial will cover definitions of BDIM, challenges posed by IT-business alignment and will provide concrete application examples as well as a description of current BDIM tools available.
The tutorial provides a mix of practical aspects, recent research results and descriptions of real tools concerning ITSM and BDIM.The attendee will understand and appreciate the terms ITSM, ITIL, IT governance, COBIT, and will gain familiarity with important IT processes dealing with service design, service transition and service operation.

Questions I'm pondering right now

What are the most pressing problems to do with information management in the ITSM domain?
Why the wikipedia ITSM page describe ITSM as "an enabler of IT Governance (or information management) objectives". This is interesting, and it's totally opposite the way I'm thinking about it right now: information management as an enabler of ITSM.
Can't trace back who might have edited the ITSM page to that effect let alone what they meant. I asked a clarification in the talk page