Tutorial on IT Service Management and Business-Driven IT Management at NOMS 2008

Next Friday, April 11th, On the last day of NOMS 2008 in Salvador, Brazil, Jacques Sauve and I will give a tutorial on IT Service Management and Business-Driven IT Management (look it up at the conference website under program -> tutorials).

Here's a description of the tutorial. Join in, it should be fun. If successful, we could make a roadshow of it :)

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The importance and difficulty of managing IT resources and services is driving IT organizations to adopt best practices developed over the last few years. The paradigm being used to project IT to the enterprise and its clients, partners and suppliers is the "IT Service". The tutorial examines IT Service Management (ITSM) in its various aspects. The complete lifecycle of a service is covered, including service strategy, service design, service transition, service operation and continual service improvement. Best practices for service management are examined with the help of the very popular IT Infrastructure Library (ITIL) framework in its latest version (v3).
Service providers are increasingly focusing on aligning IT services with business goals and, to that end, Business-Driven IT Management (BDIM) is currently in the initial stages of formalization and product offerings. The second part of the tutorial maps the state-of-the-art in this rapidly emerging field. The tutorial will cover definitions of BDIM, challenges posed by IT-business alignment and will provide concrete application examples as well as a description of current BDIM tools available.
The tutorial provides a mix of practical aspects, recent research results and descriptions of real tools concerning ITSM and BDIM.The attendee will understand and appreciate the terms ITSM, ITIL, IT governance, COBIT, and will gain familiarity with important IT processes dealing with service design, service transition and service operation.

BDIM 2008 program online

The program of the Third IEEE Workshop on Business-driven IT Management (BDIM '08) is online at http://www.businessdrivenitmanagement.org/bdim2008/program. We will have a keynote address by Prof. Mark Burgess of University College of Oslo, Norway title "Business promises", applying promise theory to IT management.
The rest of the program is divided in four sections on Service Design, Risk, trust, security and economic aspects of BDIM, Service Operations and Continual Service Improvement.
Workshop registration is open at http://www2.dcc.ufmg.br/eventos/noms2008/.

Third IEEE workshop on Business-driven IT Management (BDIM 2008)

BDIM 2008 is on.

On April 7th at Salvador da Bahia, Brazil, co-located with NOMS 2008.

Working on the CFP now, submission deadline will most probably be in January 2008.

BDIM workshop 2.5 at HP Labs on November 1st

Taking advantage of Manweek 2007 in San Jose, CA, we are organizing a working session on business-driven IT management at HP Labs Palo Alto on November 1st, 2007. We decided to call this BDIM workshop 2.5 since it's happening between the second edition of the IEEE BDIM workshop held last year in Munich, and the next edition that we are planning to hold next April in Salvador, Brazil, co-located with NOMS 2008.

The format will be different from the usual IEEE-style workshops. We really want this to be a working session, aimed at defining a BDIM research agenda and foster the growing research community around the BDIM themes. I'll post more on BDIM 2.5 as we finalize the program.

BDIM and value-based software engineering

I hosted Vladimir Tosic from NICTA, Australia at HP labs last week. He gave a talk introducting NICTA, the Australian center of excellence for ICT and presenting his current research directions. Vladimir is a very prolific researcher. Among the various things he's looking at, his attempt to bring together BDIM and value-based software engineering got my attention. Value-based software engineering's goal, according to Stefan Biffl and his co-authors is "to develop models and measures of value which are of use for managers, developers and users as they make tradeoff decisions between, for example, quality and cost or functionality and schedule – such decisions must be economically feasible and comprehensible to the stakeholders with differing value perspectives. [...] VBSE extends the merely technical ISO software engineering definition with elements not only from economics, but also from cognitive science, finance, management science, behavioural sciences, and decision sciences, giving rise to a truly multi-disciplinary framework." This link definitely deserves some investigation. On my part, I'm going to start by looking at business-driven software testing, that is driving the design of test suites not from the point of view of coverage, but from the point of view of the value to the business expressed through successive refinement of requirements.

Welcome to my blog on Business-driven IT management (BDIM)

Welcome to my blog on Business-driven IT management (BDIM).

The goal of BDIM is to to enable an enterprise to manage its IT services in accordance with its business objectives. BDIM focuses on the impact of IT on business processes and business results and vice versa; besides the conventional IT metrics such as availability and response time, it looks at key performance indicators (KPIs), that is metrics that have significance from the point of view of the business supported by the IT. The BDIM approach aims at rethinking IT management from a business perspective, whether this be in an operational, tactical or strategic context.