Reworked the program (see also our BDIM site) to have presentations in person in the morning, and remote attendance in the afternoon.
I reported on our wisdom-of-the-crowds review experiment, lessons learned etc. Also made an ad for Maja and my upcoming Enterprise Crowdsourcing workshop in Vienna. I'll have to blog about it soon.
We had presentations from Thomas Setzer and Naresh Kurada in our first session on BDIM models. Now a very interesting presentation underway from James Cusick, describing his group's first hand experience and lessons learned in implementing incident management and problem management. One of the interesting comments he made was that they implemented every alert coming from HP Business Availability Center (BAC) as an incident. But then because BAC sends too many alerts - and retracts some - they had to make tradeoffs between having to log everything and getting the logging frequency right. The system is quite low traffic (2-3 incidents per day) - but they document things extensively
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